Treating customers fairly

We put a lot of hard work and effort into making sure we provide you, our customer with excellent customer service. Nothing less will do.

We want customers to feel safe, secure and supported during the process of purchasing their insurance – that’s why we try to make it as hassle-free as possible. We do this by using our many years of expertise and experience of the insurance industry to search and provide a cost effective solution to meet your business insurance needs.

The fair treatment of customer’s remains at the heart of everything we do, from protecting your private information to using clear, jargon free language; we do this to make finding and purchasing your Professional Indemnity insurance easier, so you’re free to make an informed decision.

Honesty and transparency

It’s understandable that should the worst happen, you look to your broker or insurer for support, understanding, clarity and ultimately professionalism.

As a broker we look to provide satisfactory and reasonable claim outcomes, providing honesty and transparency every step of the way.

We aim to safeguard customers by ensuring their claim is settled in swift manner, achieving the best possible outcome.

In the instance that a claim has been declined, we make sure that every decision taken is an informed one and that no facts or information relevant to the claim have been misrepresented. Maintaining strong lines of communication ensures you’re kept in the loop, every step of the way.

We extend our ethics to the companies we choose to work with – that’s why we only work with reputable insurers.

Customer satisfaction

We like to keep things simple. Why make it harder for ourselves and you?

A straightforward website with straightforward information; it’s that black and white.

We treat every customer as an individual and strive for world-class service in every area of our business.

If for any reason you are unhappy with our products or services or spot any potential grey areas, please contact a Black and White customer service agent via email:

Your feedback matters a great deal to us and we will look to deal with your complaint as diligently and efficiently as possible.